Your Salesforce, Handled.

Our Managed Services gives you a full senior team of admins, developers, and strategists for a fraction of the cost of one in-house hire.

Talk with an Expert 1:1

All the Expertise of an In-House Team, None of the Overhead.

A Salesforce admin costs $80,000 to $120,000 a year before benefits. When they leave, the knowledge leaves too. Orchid Managed Services gives you a full team of admins, developers, and strategists, with our Cyril technology built in.

We understand Salesforce, Fonteva, and how organizations like yours run.

90D
Average Project Start to Live
30+
Years in Technology
77
Salesforce Certifications
95%
Client Retention

Ongoing Support and Administration

A team that knows your system and responds fast. Routine work gets handled, requests move without a ticket queue, and your staff get their time back to do the work they were hired to do.
User and permission management

Configuration and layout changes

Data cleanup and imports
Reports and dashboards

Salesforce and Fonteva updates

Troubleshooting and break-fix

Enhancements Included in Your Retainer

Small improvements and feature additions are part of your monthly cost, not change orders. We build reusable solutions instead of one-off fixes, so every enhancement makes the next one faster and cheaper. Your backlog shrinks and your system gets better every month.
Feature additions

Portal improvements

Reusable solutions
Backlog clearing

Workflow automation
Proactive monitoring

Regular checks on data quality, integrations, and performance. Issues get caught before they become crises, and often before they arise.

Strategic guidance

Regular check-ins keep Salesforce aligned with your goals. We tell you what's worth doing and what isn't, based on 30+ years in the field.

Built into every engagement

The Cyril Advantage

Cyril is our suite of proprietary accelerators for Salesforce and Fonteva, available only through Orchid. It delivers premium member experiences, automated workflows, and real-time data visibility at a fraction of the cost and time of custom development. Every Managed Services engagement includes Cyril, with priority deployment of every update and new feature.
Secure, native member experiences your team builds in days
Data tables, displays, and workflows configured with point and click
New features and updates deployed to you first, automatically
Meet Cyril

Surge Capacity When Stakes Are Highest

Your needs aren't flat across the year, and your support shouldn't be either. We scale up during critical periods and back down when things are steady, with no permanent headcount added.
Annual meetings and event season
Renewal and dues cycles
New features and updates deployed to you first, automatically

The Problems That Finally Come Off Your List

The backlog that never shrinks
Requests handled, enhancements delivered, list gone.
The scramble when something breaks
One call, and it's ours to fix.
The Portal Frozen in Time
Secure, native member experiences, no developer required.
The platform updates no one reads
We assess, test, and apply them for you.
The cabilities You have but Don’t Use
We put what you already own to work.
The hire you can't justify
A full team of experts for less than one salary.

What one hire actually costs

Hiring in-house
$80,000 to $120,000 in salary, plus 15 to 25% in benefits
Recruiter fees, training, and certifications on top
2 to 3 months to recruit, 3 to 4 more to onboard
One person's skill set, stretched across every request
When they're out or move on, support stops
Orchid Managed Services
A full senior team for a fraction of that cost
Admins, developers, and strategists in one engagement
Productive in weeks, already fluent in Salesforce and Fonteva
77 certifications across the team
Coverage that never takes a sick day or gives notice
One predictable monthly cost. No recruiting, no turnover risk, no gaps.
Talk with an Expert 1:1

Getting started is simple

Talk with an expert

A 30-minute conversation about your environment, your team, and what's piling up. No pitch, no obligation.

Get your roadmap

We assess your Salesforce against what your organization needs to deliver and hand you a prioritized plan.

We get to work

Your dedicated team onboards fast, starts clearing the backlog, and sets a rhythm of monthly updates and quarterly reviews.

Book your Salesforce ROI Roadmap

Which one fits where you are

Consulting solves the immediate problems. Managed Services keeps you in a good state and makes it better.

Consulting
Project-based
Diagnose, fix, optimize, then hand off
Solves the immediate problem
Gets you to a good state
Managed Services
Monthly partnership
We stay with you after the fix
Prevents problems and continuously improves
Keeps you there and builds on it
Explore Consulting

Built for Organizations That Serve People First

We work with professional and trade associations, nonprofits, healthcare organizations, and higher education institutions, anywhere Salesforce has to support renewals, engagement, and the people doing the work.
Associations

We help associations turn Salesforce into a system that drives renewals, grows membership, and proves ROI to the board.

Learn More
Higher Education

We help institutions connect admissions, advancement, and alumni on one platform so you hit enrollment targets and grow giving.

Learn More
Healthcare

We help health associations manage credentialing, compliance, and complex membership tiers without manual workarounds.

Learn More
Nonprofits

We help nonprofits keep donor records, grants, and program data in one place, so your team spends more time on the mission.

Learn More

Frequently Asked Questions

What you might want to know before reaching out.
What does Managed Services include?
Ongoing administration, maintenance, enhancements, proactive monitoring, strategic guidance, and priority access to Cyril updates. Small improvements are part of your monthly cost, not change orders.
Is Cyril included, or is it extra?
Included. Every Managed Services engagement comes with Cyril, and you receive priority deployment of all updates and new features as part of your monthly cost.
What does it cost?
It depends on the complexity of your environment and the volume of support you need. As a benchmark, a dedicated Salesforce admin runs $80,000 to $120,000 in salary and benefits. Managed Services delivers a full senior team for a fraction of that.
How fast can you onboard?
Quickly. If we've worked together before, your team already knows your system. If we haven't, onboarding starts with a structured knowledge transfer so we're productive within the first weeks, not months.
Can you take over from another vendor or an internal admin?
Yes. We regularly onboard organizations coming from other partners, dealing with staff turnover, or stretched too thin internally. We document as we go, so knowledge stays with your organization.
Do we get the same people each month?
Yes. The same dedicated team works with you month after month. They know your history, your priorities, and your processes.
Do you support Fonteva?
Yes. Fonteva is core to our practice, including upgrades, patch management, renewals and dues automation, and portal work.
What if we only need help occasionally?
Managed Services scales to your needs. Some clients need heavy ongoing support, others need a steady baseline with surge capacity around events and renewal season. We'll size it in your first conversation.
Is there a long-term contract
Managed Services scales to your needs. Some clients need heavy ongoing support, others need a steady baseline with surge capacity around events and renewal season. We'll size it in your first conversation.
Is there a long-term contract?
We earn our relationships monthly. Our 95% retention comes from results, and clients stay because the value is easy to see.

Get your Salesforce
ROI Roadmap

In a 30-minute session, we'll look at your environment against what your organization needs to deliver and hand you a prioritized roadmap of what to fix first. It's the same diagnostic we run with every client.

Talk with an Expert 1:1

Your Challenges

Underperforming Salesforce
Inefficient Workflows
Siloed Data
Disengaged Users
Low Staff Adoption

Consulting

Managed Services