Before:

• Members struggled to stay connected and engaged with no centralized platform to search and reconnect with past contacts.
• Local chapters struggled to maintain control over their own data, wasting time and hobbling their own engagement and satisfaction
• Sponsoring new members was a laborious, manual process that took weeks and caused confusion and frustration.

After:

• A centralized, multi-facetted directory gave complete visibility into the membership together with their educational and professional backgrounds; tripling engagement and satisfaction.
• Thousands of former members returned to the organization facilitated through simple but effective engagement processes; fully automated and reliable.
• Renewals and Re-engagement skyrocketed as the organization had the staff time to prioritize high-value tasks instead of administrative support now in the hands of the membership.

Before:

• The Association spent hundreds of hours every year manually generating renewal notices through an overly complicated implementation.
• Outdated and unnecessary customization had broken, leaving much of their processes hampered and buggy.
• Membership and Finance found it difficult to rectify numbers both in membership and revenue; spending countless hours with very little confidence that they could trust their data.

After:

• The interactive Membership Navigator guided members through renewal processes and showcased the benefits they had yet to take advantage of, boosting renewals and engagement by 150%.
• Finance had a real-time, interactive dashboard tracking the transactions, developed accurate aging reports and final gained trust in system automations.
• Staff freed up hundreds of overtime hours to engage in high-value tasks and efforts of growing their membership and communicating their value.