Before:

• National arts association had posted an RFP to move away from the platform, having struggled with upgrading, utilization and adoption.
• Stability issues stemming from poor implementation and rapid growth left much of their core functions buggy and unreliable.
• Membership complained about response times, lack of interactivity and the high cost of maintaining a platform that had such little benefit for them.

After:

• The organization has worked through stability issues and unnecessary customization to come back to a stable, reliable platform.
• The leaderships has engaged with Orchid's change management process and simplified unnecessarily complex business processes - saving time and money.
• Membership loves their new member portal and eagerly submits new requests and ideas to committees and staff at national conferences.

Before:

• Clunky, unpredictable member portal kept the phones ringing non-stop during renewal season.
• Staff couldn't spend time on high-value tasks due to an over-burdened, antiquated support system.
• Members turned to social media to complain about the lack of modern features and tools to engage with each other.

After:

• Virtual events and member tools keep feedback flowing via Fonteva/Salesforce native tools, leaving little need for customization.
• Staff trusts the data and the system like never before; finally seeing the value in the platform and the effort to adopt it.
• Leadership sees the platform as the "center" of it's member engagement and future growth.