Support – Development, Staffing, and Management
You’ve got a great idea, a great product — the best of the best. But support issues are taking the shine off the success. There’s no rubric, no system, no clarity. Pre-sales is guessing, post-sales support doesn’t exist, in-product support consists of a single help dialog, there’s no helpdesk, no knowledge base and it’s all hurting your bottom line.
Or you’ve managed to get the product up and in use but it’s cumbersome and challenging to scale delivery. You need a system that feels seamless and well cared for. Call us. We can help. We’ll put together a support and delivery plan that will take the pressure off getting going and put it where it needs to be – on growing.
A complete and comprehensive support rubric is essential to a professional, low-cost, high-margin, online product. Support includes pre- and post-sales, in-product support, and traditional support mechanisms including user guides, helpdesk, knowledgebase articles, tutorials, troubleshooters, and videos. Without a comprehensive support process users can feel neglected to fail to renew, extend or initially subscribe to the service – severely impacting both product profitability and the overall value of the enterprise.