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Documentation & Delivery

You’ve got a great idea, a great product — the best of the best. But support issues are taking the shine of the success. There’s no rubric, no system, no clarity. Pre-sales is guessing, post-sales support doesn’t exist, in-product support consists of a single help dialog, there’s no helpdesk, no knowledge base and it’s all hurting your bottom line.

Or you’ve managed to get the product up and in use but it’s cumbersome and challenging to scale delivery. You need a system that feels seamless and well cared for. Call us. We can help. We’ll put together a support and delivery plan that will take the pressure off getting going and put it where it needs to be – on growing.

A complete and comprehensive support rubric is essential to a professional, low-cost, high-margin, online product. Support includes pre- and post-sales, in-product support, and traditional support mechanisms including user guides, helpdesk, knowledgebase articles, tutorials, troubleshooters, and videos. Without a comprehensive support process users can feel neglected to fail to renew, extend or initially subscribe to the service – severely impacting both product profitability and the overall value of the enterprise.

Service delivery is perhaps the most important aspect of commercialization. The goal of any profitable online product should be the lowest possible overhead automated delivery is the key to this metric. The user’s experience from initially learning about the product, through signing up, use and renewal should be smooth, friendly and clear. While at once totally hands-off and personalized the product can potentially scale at the hands of a small team – invariably increasing its value in multiples directly proportional to how smoothly the product is delivered.

  • ER-DOCUMENTATION
    entity–relationship model (ER model) is a data model for describing the data or information aspects of a business domain or its process requirements
  • UML Diagraming
    The Unified Modeling Language (UML) is a general-purpose modeling language in the field of software engineering, which is designed to provide a standard way to visualize the design of a system
  • HIGH-LEVEL DESIGN
    an overview of an entire system, identifying all its elements at some level of abstraction. A high-level design provides an overview of a solution, platform, system, product, service, and process.
  • USER GUIDES
    all user-facing interfaces, their use, and management.
  • ADMIN GUIDES
    is all admin-facing interfaces and functions, their use and management, limits and guidelines.
  • SYSTEM GUIDES
    high-level development concepts from an engineering perspective
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