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So you’re done building, what about the support?
You’ve had a vision. You’ve got a prototype and an MVP that’s thrilling. You outsourced the development and got the product
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Eating Feedback: Customer Product Advocacy
The product you built – after careful market and user considerations needs to grow and evolve over time this can
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4 Realities of Customer Expectations
4 Realities of Customer Expectations
When you are building a product step back to BEFORE you have the user in your grips – and consider
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7-tips-cost-effective-support
7 Tips of Cost-Effective Support
Commit to an End-to-End Support System The first and most important commitment to make is to an end-to-end support system.
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lifecycle support
Lifecycle Support
The key to keeping users is supporting them. This sounds simple, and it can be. But investing in a lifecycle
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user implementation strategies
5 Reasons You’re Losing Users
There are 5 (at least) reasons you might be losing users before you’ve even started. I’m going to make the
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