Life-cycle Support – On-boarding
Once someone has decided to buy your service or give your solution a try you’ve got to step into theRead more.
Life-cycle Support – First Contact
The first contact with a user is the beginning of the lifecycle. I encourage you to think of sales andRead more.
In-App Support: A software’s responsibility
If you’re lucky enough to have gotten people into your application do everything you can to support them there. DoRead more.
Sales Support is Square One
I hear it over and over again – “my sales staff isn’t making their numbers.” It is said as ifRead more.
The single most important piece of taking software to market
Support. That’s the most important piece. Hands down. Very very few people do it well. I think that’s because 1)Read more.
So you’re done building, what about the support?
You’ve had a vision. You’ve got a prototype and an MVP that’s thrilling. You outsourced the development and got the productRead more.
Eating Feedback: Customer Product Advocacy
The product you built – after careful market and user considerations needs to grow and evolve over time this canRead more.
4 Realities of Customer Expectations
When you are building a product step back to BEFORE you have the user in your grips – and considerRead more.
7 Tips of Cost-Effective Support
Commit to an End-to-End Support System The first and most important commitment to make is to an end-to-end support system.Read more.