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Life-cycle Support – On-boarding
Once someone has decided to buy your service or give your solution a try you’ve got to step into the
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Life-cycle Support – First Contact
The first contact with a user is the beginning of the lifecycle. I encourage you to think of sales and
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In-App Support: A software’s responsibility
If you’re lucky enough to have gotten people into your application do everything you can to support them there. Do
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Sales Support is Square One
I hear it over and over again – “my sales staff isn’t making their numbers.” It is said as if
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The single most important piece of taking software to market
Support. That’s the most important piece. Hands down. Very very few people do it well. I think that’s because 1)
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hands
So you’re done building, what about the support?
You’ve had a vision. You’ve got a prototype and an MVP that’s thrilling. You outsourced the development and got the product
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Eating Feedback: Customer Product Advocacy
The product you built – after careful market and user considerations needs to grow and evolve over time this can
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4 Realities of Customer Expectations
4 Realities of Customer Expectations
When you are building a product step back to BEFORE you have the user in your grips – and consider
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7-tips-cost-effective-support
7 Tips of Cost-Effective Support
Commit to an End-to-End Support System The first and most important commitment to make is to an end-to-end support system.
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lifecycle support
Lifecycle Support
The key to keeping users is supporting them. This sounds simple, and it can be. But investing in a lifecycle
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