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Technical leadership: 3 reasons paying for a lead is important
A strong leader understands how all the parts fit together and has a dynamic understanding of how things move through
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The single most important piece of taking software to market
Support. That’s the most important piece. Hands down. Very very few people do it well. I think that’s because 1)
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It is worth it? Running the numbers to determine profitability
Before you start on your quest to move the world with your hot new product – run the numbers to
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Remote Teams: When they work and when they don’t
I’ve worked with remote technical teams for 12 years now – on big projects and small. I haven’t done a
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Product Management, worldclass support, lifecycle support
Getting your product to market without losing your mind
Taking a product to market sounds easier than it is. Build something cool that everyone wants and – they’ll come.
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Product Management, worldclass support, lifecycle support
Addressable Market: Knowing where your product fits in the marketplace
If you’ve spent any time with entrepreneurs and venture capitalists you know that nearly every market estimate is measured in
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Product Management, worldclass support, lifecycle support
My product is awesome, why do people hate it?
I don’t know, but I bet your users do – and your support staff. Don’t you have any support staff?
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Product Management, worldclass support, lifecycle support
Financial Projections: What this REALLY Costs
All too often companies approach us to analyze the market feasibility of a product. Usually, the product is already in
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Product Management, worldclass support, lifecycle support
Is it a Map or a Compass? Product Roadmap
Product roadmaps hold great promise – they are crystal balls that predict the future, make everything right by the world.
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Product Management, worldclass support, lifecycle support
Consuming the User: On-Boarding Support
So there’s the software, and then there’s everything the leads to and from the software. There are the sales and
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Related Service Offerings

Commercialization (go-to-market services)

Orchid’s commercialization services can assess and support your systems and processes from end to end. We can drop into the process anywhere along the way or take it from start to finish. From sales support and analysis, to documentation and support – Orchid’s end-to-end go-to-market services can help make your product viable and profitable. The … Continue reading Commercialization (go-to-market services)

Support & Training

Support & Training A complete and comprehensive support rubric is essential to a professional, low-cost, high-margin, online product. Support includes pre- and post-sales, in-product support, and traditional support mechanisms including user guides, helpdesk, knowledgebase articles, tutorials, troubleshooters, and videos. Without a comprehensive support process users can feel neglected to fail to renew, extend or initially … Continue reading Support & Training

Testing & QA

Testing & Quality Assurance Good quality assurance and testing protocols are essential to solid product and web development. It’s also widely accepted to short-change that process. Testing is tedious and largely unrewarding, it takes a certain type of person to dig into a product or site and find all the issues. Let us do this … Continue reading Testing & QA

Reengineering Services

Reengineering If you’ve already got a product, a platform, or a legacy system engage us for redevelopment.  Your system might need some deep work to get it compliant. It may need updating. It might not be quite functional. We can assess the state of your system, determine it’s health and a map a path forward. … Continue reading Reengineering Services

Prototyping & MVP

Prototyping Sometimes all your idea needs is a little dose of reality. See it in action. Mock it up. Make it move. Taking a great concept to a prototype or proof of concept can make the difference between vaporware and a fundable concept. Orchid’s prototyping process includes broad stroke product development concepts, wireframe and user … Continue reading Prototyping & MVP

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