Orchid Connect

Tanya Renne

Citizen-Centric City Management 

Citizen-Centric City Management: Expanding Service Capacity through Salesforce Implementing Salesforce in city operations can bring about expanded capacity and efficiency in serving citizens. Here are key strategies for leveraging Salesforce to enhance city services: Citizen Engagement Platforms Utilize Salesforce Community Cloud to create citizen engagement platforms. These platforms serve...
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Community Portals: How Salesforce Experience Cloud Delivers 

Salesforce Experience Cloud enables organizations to create branded and personalized online spaces for external users – from customers, to partners, to employees. These online spaces are known as community portals. Here’s an overview of Salesforce Experience Cloud and its community portals! Branded and Personalized Portals Firstly, Experience Cloud allows...
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9 Reasons to Invest in Salesforce: SMB Edition

Small and medium-sized businesses (SMBs) can find substantial value in investing in Salesforce, tailored to their specific needs and growth objectives. Here are nine compelling reasons for SMBs to consider investing in Salesforce: Scalable Solutions Salesforce provides scalable solutions that grow with your business. SMBs can start with a...
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8 Ways Salesforce Reigns Supreme for Membership Engagement 

Salesforce is a strong choice for associations looking to enhance their membership engagement. Here are eight reasons why Salesforce stands out in this context: Customizable Membership Management Salesforce allows associations to create a tailored membership management system. This customization ensures that the platform aligns with the specific needs and...
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6 Ways to Elevate Municipal Customer Service with Salesforce Excellence

Citizen Service Portals Elevate municipal customer service by creating a centralized citizen service portal powered by Salesforce Community Cloud. This portal can act as a one-stop-shop for citizens to access information, submit service requests, and track the status of their inquiries or issues. The portal also provides a user-friendly...
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Mastering Member Success: Recruitment and Retention 

Mastering Member Success: Salesforce Strategies for Recruitment and Retention  Your Members Deserve a CRM as Awesome as They Are In the world of member recruitment and retention, your association needs a tool that’s just as impressive as your members. Salesforce allows associations to create detailed member profiles, consolidating information...
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Municipal Organizations Using Salesforce: 5 Best Practices

Implementing Salesforce for municipal organizations comes with its unique set of challenges and opportunities. Here are five best practices to guide municipal organizations in maximizing the benefits of Salesforce: Customization to Specific Needs Tailor Salesforce to meet the unique requirements of the municipal organization. Whether it’s citizen services, permit...
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